Returns & Exchanges

At DAHON, we stand behind the quality of our folding bikes and accessories. If you are not completely satisfied with your purchase, you may return your item in its original condition within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the bicycle in its original factory packaging, ensuring all tools, manuals, and components are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label to the box and drop it off at an authorized carrier location; we recommend keeping your tracking receipt for verification.

4

Inspection and Refund

Once our technicians inspect the bike for quality assurance, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing